Privacy Policy

Last updated: October 2026

SilkenStep operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SilkenStep is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

Contact details: including your name, billing address, shipping address, phone number, and email address.
Financial information: including payment card information, transaction details, and payment confirmations processed securely through our payment service providers.
Account information: including order history, customer account details, and preferences.
Transaction information: including items you view, add to cart, purchase, return, or exchange.
Customer communications: including details and inquiries you share with our support team.
Device and usage information: including IP address, device type, browser information, and interactions with our site collected automatically via cookies.

Personal Information Sources

We collect personal information directly from you (when placing orders or contacting support), automatically via cookies and browsing interactions, and from trusted service providers such as shipping carriers and payment gateways.

How We Use Your Personal Information

We use personal information for the following legitimate business purposes:

Fulfilling Orders: Processing payments, preparing shipments, arranging delivery, and handling returns or exchanges.
Customer Support: Responding to inquiries, providing warranty assistance, order tracking updates, and technical guidance.
Security and Fraud Prevention: Authenticating accounts, detecting fraudulent activity, and ensuring secure payment processing.
Marketing & Communication: Sending order confirmations and, where permitted, promotional updates with an easy unsubscribe option.
Legal Compliance: Complying with applicable tax, legal, and consumer protection obligations.

How We Disclose Personal Information

We do not sell your personal data. We disclose personal information only to trusted third parties who provide essential services on our behalf (such as Shopify, payment gateways, and logistics/delivery partners), or when legally required to do so.

Your Rights and Choices

Depending on where you reside, you may have rights regarding your personal information, including:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction or Deletion: Request that we correct inaccuracies or delete your personal data.
Right to Opt-Out: Opt out of marketing emails or manage cookie preferences on our site.

To exercise any of these rights, please reach out to us at auravelacraft320@outlook.com.

Data Security & Retention

We apply appropriate administrative and technical security measures to safeguard your personal data. We retain personal information only for as long as needed to fulfill orders, resolve disputes, comply with legal requirements, and provide ongoing support.

Children's Privacy

Our store and products are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority.